Why ?
If your trip is cancelled due to illness, death, accident or other unforeseen circumstances, you may wish to be reimbursed for your expenses.
What is it all about ?
Trip Cancellation Insurance reimburses costs incurred if a trip is cancelled or interrupted for a covered reason, if the trip is cancelled as soon as the cause of cancellation is known.
For who ?
For people travelling privately or professionally who want travel cancellation insurance without travel assistance cover.
The policyholder must be from Belgium or Luxembourg and the insured must be domiciled in the European Economic Area.
Covers
Attention !
The amount insured for cancellation
cannot be combined with another contract insured by Mutuaide.
How do I submit a claim ?
Only with an existing contract :
Preferably, you should submit your claim by e-mail, together with all the documents in your possession, so that your claim can be processed more quickly.
E-mail : gestion-assurance@mutuaide.fr
Belgium : +32.2.888.10.81
France : +33.1.55.98.58.48
Insurer
Mutuaide Assistance
Contracts numbers of Mutuaide Assistance :
- Cancellation Annual (Solo, Duo, Tuto) : n°7568
- Cancellation Temporary : n°7569
Summary of Guarantees
What ?
The insurance covers you for :
actual cancellation costs , with a maximum of
- Temporary formula : 10.000 EUR per insured
- Annual formulas : 2.500 EUR per insured per trip (maximum EUR 12,500 per year per policy)
the amount for unused days which the insured has been unable to claim from his travel organiser.
How ?
- The effective date of the temporary contract is the date of departure for the trip.
- The end date of the temporary contract is the end date of the trip.
- Cover begins as soon as the policy is taken out and the premium paid.
- There is no minimum period between taking out the policy and the start date of the trip.
When ?
Compensation is available in the event of trip cancellation due to a wide range of unforeseen circumstances :
Death, accident or serious illness of a relative up to the second degree, a cohabitant or travelling companion.
Cancellation of employment contract within 30 days prior to departure.
Cancellation of leave because the replacement colleague falls ill, has an accident or dies in the 30 days prior to departure.
For a jobseeker: employment contract starting before departure or during the trip.
Presence of the self-employed insured is essential if the professional replacement is ill, has an accident or dies.
The insured is late for boarding due to a road accident.
Total immobilisation of the private vehicle.
Insured called as a witness or member of the jury in the Assize Court.
Catch-up exam
Mission as a soldier abroad.
Organ transplant .
Legal regulation of adoption
- To make up for the absence of the person appointed to look after a minor or disabled child .
Missing or kidnapped .
Visa refusal .
Theft of identity papers and/or visa within 5 days of departure.
Medical incapacity for compulsory vaccination.
Complications of pregnancy
Pregnancy if the insured was not aware of this at the time of booking.
Divorce or separation.
Forced to move.
Annulo 21 - Tariff (EUR)
Valid for subscriptions until 11-11-2024
| Trip cancellation | Solo | Duo | Tuto (family) |
| Annual contract, max 2.500 EUR pp | 140 | 170 | 200 |
| Tempo (temporary : 1 trip), max 10.000 EUR pp | 4,45 % of the price of the trip |
Validity :
Cover is valid for all trips of up to 90 days for which the cancellation costs are borne by one of the insured persons of the contract.
Annulo 24 - Tariff (EUR)
Valid for subscriptions from 12-11-2024
| Trip cancellation | Solo | Duo | Tuto (family) |
| Annual contract, max 2.500 EUR pp | 170 | 200 | 230 |
| Tempo (temporary : 1 trip), max 10.000 EUR pp | 6.5 % of the price of the trip |
Validity :
Cover is valid for all trips of up to 93 days for which the cancellation costs are borne by one of the insured persons of the contract.
